What is ServicePLUS support?
With ServicePLUS support we are at your side even after the sale. With our comprehensive support offer we are available to meet your request for a specific service requirement.
- Obtain fast support
- Have the security not to be alone
- Minimise down times
Our services:
| Service | Support Basic | Support Advanced | Support Professional | |
| Helpline | ||||
| Monday – Friday 8 a.m. – 5 p.m. (CET) | not guaranteed | inclusive | inclusive | |
| 7 days/week 24 hours | - | - | inclusive | |
| Reaction time | not guaranteed | 4 hours* | customer specific | |
| Workaround/Total Solution | not guaranteed | 3 days | customer specific | |
| Remote Support Helpline | - | inclusive | inclusive | |
|
Reporting of calls/ Remote accesses |
- | inclusive | inclusive | |
| Firmware Update | optional | optional | inclusive | |
| System Modifications | optional | inclusive | inclusive | |
| Service Manual | - | inclusive | inclusive | |
| Service Technician Seminar | - | optional | inclusive | |
* The reaction time relates to the helpline times that you’ve booked.